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Is your iPod frozen and you can’t get it to work? Want to change that? You want to update your iPod but you don’t know how? Here it is…

First, it is important to understand the difference between “update” and “restore.”

“Update” simply updates the software that controls iPod and does not affect the songs and files stored on iPod.

“Restore” erases the iPod and restores it to its original factory condition. Because restoring iPod erases all of the songs, videos, photos, and files on iPod, make sure to back up your files first.

Products Affected

iPod, iPod mini, iPod shuffle, iPod nano, iTunes 7 for Windows, iTunes 7 for Mac, Windows Vista, Windows XP, Windows 2000

Update your iPod

How to update iPod for Windows using Windows Vista, Windows XP or Windows 2000

1. Download and install the latest version of iTunes. When you have the latest version, use the iTunes menus to check for updates. On Windows choose Help > Check for Updates.

2. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod and open iTunes if it is not already open.

3. In order to be updated on a PC, your iPod must be formatted for a PC. If it is not, you will receive a message stating that your iPod needs to be reformatted.

4. If iTunes detects that a newer version of iPod software is available for your model, you will be prompted to download and install the new version. If the newest software has already been downloaded you may be prompted to install it.

5. Depending on the model iPod you have and whether you are using a USB or FireWire connection to connect your iPod, you may be asked to leave your iPod attached to the computer for the update to complete or you may be asked to connect the iPod to the iPod Power Adapter that came with your iPod (Note: not all iPod models ship with a power adapter). Be sure to follow the onscreen instructions to complete the update.

6. During the update process, you will notice an Apple logo and progress bar appear on the iPod display (Note: this may be difficult to see since the iPod’s backlight will be turned off). Once this is completed, you can resume normal use of your iPod.

How to update iPod for Macintosh

1. Download and install the latest version of iTunes. When you have the latest version, use the iTunes menus to check for updates. On the Mac choose iTunes > Check for Updates.

2. Connect your iPod to your Mac using the USB or FireWire cable that came with your iPod and open iTunes if it is not already open.

3. In order to be updated on a Mac, your iPod must be formatted for a Mac. If it is not, you will not be able to update your iPod, only restore.

4. If iTunes detects that a newer version of iPod software is available for your model, you will be prompted to download and install the new version. If the newest software has already been downloaded you may be prompted to install it.

5. Depending on the model iPod you have and whether you are using a USB or FireWire port to connect your iPod, you may be asked to leave you iPod attached to the computer for the update to complete or you may be asked to connect the iPod to the iPod Power Adapter that came with your iPod. Be sure to follow the onscreen instructions to complete the update (Note: not all iPod models come with an iPod Power Adapter).

6. During the update process, you will notice an Apple logo and progress bar appear on the iPod display (Note: this may be difficult to see since the iPod’s backlight will be turned off). Once this is completed, you can resume normal use of your iPod.

Reset your iPod

1. Make sure the iPod has frozen. Normally if an iPod isn’t starting up, it’s just out of power. Plug it in to charge. If it freezes while you use it, or when you remove it or plug it in to a computer, then you have a freeze.

2. Toggle the Hold switch. On most iPods you can just toggle the Hold switch backwards and forwards three times in rapid succession. This snaps your iPod out of a minor freeze.

3. Plug it in. Plugging it into a computer or A/C power outlet can snap an iPod out of a freeze.

4. Reset the iPod. You can reset your iPod by holding down the Center button and the Select button (at the bottom of the wheel). Hold it for about 10 seconds. iPod should power down, and then start back up again. Restarting takes a few moments, so be patient. If it doesn’t work the first time, try it again. Laying it down flat map help it to reset. Also make sure that you are not touching any part of the Click-Wheel except the button you’re pressing. This does not erase the contents of your iPod, it only reboots it.

5. Try a different USB hub. If your computer is not recognizing that you’ve plugged an iPod into it, just try a different USB port, or a different cable.

6. Make sure to try all the above steps. If nothing works, put it somewhere you will remember, plug in some speakers and leave it. Within a couple of hours it will run out of power. When it does, do not try to turn it back on. Plug it into a power source. This will restart the iPod completely, and you will have it back.

7. Restore the iPod. If even that last step doesn’t work, plug it in to a computer and Restore it to factory settings. This will wipe your iPods contents, and replace them with a blank iPod. If you have no back-ups, then this is not a preferable situation.

8. If you wish to restore your iPod, however it will not connect to the computer.

9. Hold down menu and the center key until the Apple logo comes up on screen.

10. Immediately when the Apple logo comes up on the screen, hold down the play key and the center key together. This puts your iPod in to DISK MODE.

11. You should now be able to connect your iPod to the computer. Open iTunes, select the iPod in the left hand menu then select the restore function.

12. Also, for nano video, press and hold the middle button and the menu button together, it will go black, then keep holding it down, until you see a gray apple logo, then wait for it to go back to the menu page.